Social Media and Crisis Management

I have written a white paper on why social media is important to crisis management. I have included the discussions from two other bloggers in my white paper. Please read and comment on what you think is important when it comes to how organizations use social media in crisis management and in every day activities. I have provided the links to the blog posts I discussed in the paper. Thanks!

PDF of “Social Media and Crisis Management
Crisis Management and Social Media AD&PR

“How to Use Social Media for Crisis Management” by Dimitri Zotos

“How to use social media as a crisis management tool” by Torben Rick


One thought on “Social Media and Crisis Management

  1. This is a great topic to explore. As a PR professional, crisis management is one of those aspects you don’t WANT to have to deal with, but when it arises you must…and quickly. This is where social media becomes a powerful crisis management tool–to quickly disseminate information to a large network of people who read and respond almost immediately.

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